Terms of Use

These terms are between Hotel Ads Global LLC (Albuquerque, New Mexico, USA; "HoteLime", "we") and the hotel or business that buys the service ("you").

HoteLime is a content service: with the help of artificial intelligence it prepares social media videos (reels), post images, campaign posters, texts, hashtags and voice-overs from the photos and information you provide, and puts them in a monthly content calendar. Content is presented to you for approval; with your approval it is delivered to you or (if you choose) published on your accounts. By using the service you accept these terms and the Privacy Policy.

The service is for businesses acting in a commercial or professional capacity (hotels, tourism businesses, agencies). It is not offered to consumers for personal, family or household use.

Packages are monthly, with prices in euros (EUR) shown on the website:

• Starter (€249 / month): 12 posts, 4 narrated reels, 1 language, an approval link and scheduled posting for Instagram/Facebook. No monthly report or campaign poster.
• Growth (€449 / month): 16 posts, 8 narrated reels, 2 languages, 2 priced campaign posters, a short monthly report and a monthly calendar.
• Season (€790 / month): everything in Growth, 3 languages, a seasonal campaign series and ad creatives (square, vertical and story sizes) for the hotel's own ads; a monthly report is included.

Not included:

• Ad budget. The hotel runs its own ads and pays the ad spend; Season only provides the ad creatives.
• Replying to comments and messages (DMs). The hotel's own team keeps replying to these.
• On-site photo/video shoots and bespoke strategy consulting.

Package contents and prices may change; a change does not affect the monthly period in progress and is notified to you before the next period.

Once you have given us your photos, logo and campaign details in full, the first content package is presented for your approval within 5 business days at the latest. Missing or late materials, or late approval or correction replies, extend the time accordingly. You tell us the changes you want; reasonable corrections are part of the package.

• Nothing is published without your approval. It is your responsibility to check and approve every item before it goes out.
• Package delivery: you do not give access to your accounts. You approve content through the approval link, download the files and copy the ready-made captions and hashtags to post them yourself.
• Autopilot: if you give partner access through Meta Business, approved content is published on your accounts at the planned time. You never share your password, and you can remove the access at any time.

• Payments are taken by card through Stripe in the name of Hotel Ads Global LLC, which also issues the invoice. Your card details never reach us.
• There is no commitment. Packages are monthly and renew automatically each month; there is no yearly or long-term obligation.
• You can cancel at any time. When you cancel, the service continues until the end of the month you have paid for and does not renew. To cancel, write to us or use the Stripe customer link sent to you.
• The fee for a month that has started is not refunded in part; however, if we cannot provide the service for reasons attributable to us, we refund the fee for that period.
• Taxes (such as VAT, where applicable) are shown separately on the payment page and on your invoice.

• The photos, logos and information you give us belong to you. You confirm that you have the right to give them to us and to use them on social media.
• You allow us to process this content only to produce content for you and to provide the service.
• You may use the videos, images and texts produced for you as you wish.
• Do not give us content that belongs to someone else, is protected by copyright or is unlawful.
• Photos with recognisable faces are flagged and not used in automatic content unless you allow it; obtaining the permission of people in the photos is the hotel's responsibility.

Content is produced by artificial intelligence and may contain errors (for example wrong information, typos or text that does not fit the photo). Prices and phone numbers on campaign posters are compared with what you gave us after production, and foreign-language texts are checked against two separate translations. The final check is still yours: you are responsible for the accuracy of information such as prices, campaigns and awards.

Giving account access is optional. Posts are made on your account and with your approval; complying with the rules of the platforms concerned (Meta, TikTok and others) is your responsibility. We are not responsible for outages, restrictions or policy changes that originate with the platforms. We do not guarantee any level of likes, followers, reach or bookings.

• Approval links and (if any) your panel account are personal to you; you are responsible for passing them on and for actions taken through your account.
• If you act for a hotel as an agency, you confirm that you are authorised to use the hotel's information and photos.

• Requesting content that is misleading, unlawful, hateful or that infringes the rights of others.
• Using the service for reverse engineering, automated bulk use or to circumvent its security.

In these cases we may suspend or end the service.

We provide the service with care, but it is provided "as is" and we do not guarantee that it will be uninterrupted or error-free. To the extent the law allows, we are not liable for indirect or consequential damages (such as loss of profit), and our total liability is limited to the amount you paid us in the 12 months before the event giving rise to the claim. This limitation does not apply to liability that cannot be limited by law, such as intent or fraud.

You can cancel at any time (see section 5); to have your data deleted, see Data deletion. If these terms are breached we may end the service; in that case we refund the paid but unused period.

These terms are governed by the laws of the State of New Mexico, USA, without regard to its conflict-of-laws rules. The state and federal courts located in Bernalillo County, New Mexico have exclusive jurisdiction over any dispute, and you and we consent to that jurisdiction. Before starting a claim, please write to us at hello@hotelime.com so we can try to resolve it first.